Dentist Solutions
Smylway Applications
A SaaS PRM in the Cloud…
Dentists are under pressure to adjust to the behavioural change and expectations of patients. Expectations in that patients want to be treated as a customer which importantly includes having their specific needs considered in proposed treatments. With increased dental hygiene technology (e.g. electric toothbrushes), dentistry continues to have a declining number of appointments per population due to medical problems. Combined with the reduction in the level of coverage by dental public or private insurance, patients mostly have to privately fund their dental care. As a result, the majority of dental treatments are elective or optional in nature.
The Smylway solution uses a SaaS ascension business model for Dentist Patient online services to establish online relations admin including online bookings via the web.
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Features |
Advantages |
Benefits |
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24/7 Access + Any location giving Reception + Practitioner convenience |
Lean management of staffing coverage to lower support costs |
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Improved efficiencies in managing multiple regular future appointments |
Increased utilisation and Customer Loyalty |
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Ensures Patients have their treatment plan future appointments scheduled in their Agenda. |
Reduces the chance of appointments being missed and increases overall number of appointments booked in the financial year. |
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Ability for Reception to Schedule Appointments via modern interface with increased control over conversation versus phone. |
Increased efficiency and improved response rates in managing multiple Patient questions & bookings |
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Email and Phone auto scheduling booking options via ChatBot with upgrade to Silver Agenda or higher offers Real Time AI ChatBot bookings |
Reduces reliance on Reception coverage hours to take appointment bookings. |
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Cloud based storage of Practice's operations, including Team Holiday scheduling, Treatment registration forms & Team Skills training tracking for Practice Managers |
Reduction in time to manage logistics operations. |
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Up to 3x reminders reducing chances of forgetting an appointment including confirmations of appointment changes. Email included with Free Agenda. Upgrade to paid version for SMS and WhatsApp |
Reduction in No-Shows and improved trust |
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Out of hours intelligent support for a Patient's current pain-based questions. Paid upgrade from Silver Agenda possible. |
Increases in Patient levels of trust and credibility of the Practice |
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Online Patient Registrations including specific Treatment forms. Allows Patients convenience of pre-treatment easy registration |
Reduces Practice administration management and improves compliance effectiveness. |
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45 seconds-based bookings via custom online form with 24/7 access. Paid Upgrade from Silver Agenda possible. |
Reduction in expensive phone call support allowing Reception to focus on other Practice Patient Relations |
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Dedicated phone number with out of hours support using AI Integrated Voice Recognition |
Extends the ability of the Reception to cover out of hours slots which often have the most calls per hour |
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Online login for patients with the ability to change appointment with additional costs. (Note for Patients supports Treatment Dentist preference.) |
Reduces management of logistics while protecting margins and also reduces no-shows |
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Professional support with Dentist context tried and tested adverts (search, text & video) on Search (Google Ads), Video platforms (YouTube) and Social Media Platforms (Facebook-Instagram) |
Ability to cost effectively send 10,000s of patient visitors from Google Ads and Social Media platforms such as Facebook-Instagram. |